Establishing Packaging Quality Standards for Long-Term Performance

Foundational Process Quality Issues

Client Needs

A leader in the Household CPG and Personal Care Industry had excessive packaging quality issues in which it was always questioned if it were at fault of the supplier(s) or incorrect quality specifications. This CPG company had approached Adept Packaging to help them understand how to resolve this issue.

The Challenge

  • Connect the serialization data handling systems with the pharma company’s interface for CMOs, while security rules prohibited a direct connection 
  • Dependencies on external vendors placed constraints on the timeline

Our Approach

Adept Packaging provided a project manager, access to SMEs, and a documentation specialists for this project: 

  • Collected supporting information from many sources: client stakeholders (client’s packaging engineers), external SMEs, and Packaging suppliers.
  • Adept’s project manager proceeded with numerous reviews between the client’s quality team, packaging department manager, and the packaging suppliers to achieve alignment on the information among all parties.
  • Develop general packaging quality standards and the technical attribute references for all the packaging categories within the client’s portfolio.
  • The documentation specialist finalized the format of the documents for publishing.

The Impact

  • Provide a technical reference guide for the packaging engineers to developed consistent and correct specifications. 
  • Improve quality by sourcing alternative materials and issuing packaging specification to suppliers.

Value to Client

Adept delivered clarity and alignment across a complex packaging ecosystem by developing standardized quality documentation and technical references. Through cross-functional collaboration, supplier engagement, and expert project management, Adept enabled the client to resolve recurring quality issues, eliminate ambiguity between internal teams and suppliers, and establish a scalable framework for consistent packaging performance across their product portfolio.

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